FAQs

What time can I get onto the campsite?

Arrive from 12.30pm at the earliest please, we need time to give the grass a trim!

Depart by 11.30am at the latest.  If you require a late checkout you can request it but not until you are on site.

Glamping units have slightly different times please check your information.

Can we use a fire pit?   

Yes you can unless there is a fire ban in place.   Any firepit or BBQ must be raised off the ground, we have bricks available for this.  We also hire out firepits and sell logs and kindling.

Do you sell gas?

Sorry no,  our local village shop sometimes has what campers need or there are garages in Bury St Edmunds.  The nearest camping supply shops are in Haverhill and Beck Row.   We often have a small supply of pegs.

Can we park our car on the pitch?

Yes you can take one car to the pitch.  If you have an additional car please park it in the car park.  We have limited space and you will need to have booked it in for a small charge of £3 per car per night.

Do you accept dogs?

Yes we love dogs but not too many at once, so we have a limit on how many we accept over the whole site.  One dog is included with the pitch and others can be booked in for a charge of £3 per dog per night.   However, not everyone loves dogs so they must be kept on a lead at all times.  We are in the countryside so there plenty of paths and fields to walk with your four legged friends.   The local pubs are dog friendly.

Is there WIFI on the campsite?

Unfortunately the WIFI in our area is terrible but fortunately the 4G is very good.   We therefore don't offer WIFI and find that most of our guests are either happy to get away from it or are happy to use their own 4G. 

Can I play music on the campsite?

That depends! Any noise you generate should only be heard on your pitch and not by your neighbours and everything must be quiet by 10.30pm.  This also includes noise from voices, children, vehicles and anything else.

Can I camp next to my friends or with a group?

Yes we can usually arrange this for you.   When you make the booking tell us that you are with friends and give us their name. If you are a group of more than 3 pitches you will need to call us to discuss.  We are ideal for groups but we do expect all groups to abide by our rules and be considerate to their neighbours.   We will usually take a £20 deposit per pitch from a group which is refundable when you leave assuming no complaints

Can I book an entire field for my group?

Yes you can, get in touch.

Do you have a chemical disposal point?

Yes we do.  PLEASE NOTE WE ARE NOW ACCEPTING GREEN ORGANIC FLUID ONLY

Is there a bar on site?

Yes we have a bar/cafe.  This is open most days in the high season and weekends at least at other times Apr - Sept.   This year home baked pizza will be available for the first time along with paninis, fries, chicken wings etc.

Other questions?

Please get in touch and please take a moment to check out the Terms and Conditions below.

Ts & Cs

Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

No refunds/discounts for inclement weather, late arrivals or early departures.

The site will send you further check-in information 1 day(s) before your arrival.

Camping arrivals from 12.30pm departures before 11.30am
Glamping arrivals from 3pm departures before 11am

Changes to your holiday

Changes cannot be made once you have booked.
No refunds
In exceptional circumstances the management can use their discretion to rearrange your holiday

Dogs

Dogs must be kept on leads and supervised at all times.

Guide dogs are allowed on site free of charge.

The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Your dog must be tattooed or microchipped.

Children

Parents must supervise your children and ensure that they understand the site rules.  No running across pitches, no screaming and generally use consideration for other campers.
The play area is there for enjoyment but should be supervised and is for younger children. Our camping hub is there to be enjoyed by supervised and well behaved children
The pond is fenced but deep - no unattended children in this area at any time. 

Extras

Facilities/activities including gym are subject to extra charges payable on arrival.

Motorbike(s) can be brought instead of the car(s) included.

General

In the event of a complaint, please speak to us immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Quiet hours must be respected between 10:30 p.m. and 8 a.m..

Radio, music and TV players must be kept at a low volume, only audible on your own pitch, at all times. Car doors and boots must be closed quietly.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Hired accommodation

No naked flames are allowed inside the hired accommodation units.

Your unit must be left clean and tidy; a fine of £25.00 will be charged for unclean units upon departure.

Occupancy

Group bookings of 7 or more adults are not permitted (couples and immediate family members excepted). without prior agreement 

Single-sex bookings of 6 or more people (couples and immediate family members excepted) are not permitted without prior agreement

Pitches

Units should not be left unoccupied over night unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.

You must follow the management directives when pitching your tent/unit and related equipment. Most pitches require you to pitch your tent or camper to the left of the pitch (as you look at it) This is to assist compliance with fire regs. 

On the Sunset Field you can chose where you pitchup, subject to being 6 metres from the next campers

Firepit & BBQ Safety

Barbecues and firepits are permitted when the weather allows but must be raised off the ground and attended by an adult at all times. During dry/ hot summer months, when fire risk is high, permission for the use of BBQs and/or firepits may be withdrawen by the campsite.  Firepits booked and paid for will be refunded on arrival. Holidays will not be refunded.

General Safety
Guests are advised to bring a good quality torch with them as parts of the site are unlit.
There is a pond on site please ensure your children are supervised
The main gate code must never be shared. Anyone wanting access can call the site. 

Vehicles

Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.

No vehicle movement between 12 a.m. and 6 a.m..

Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area/car park.

The car is only included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring a car along with your motorhome/campervan please select the extra.

Solo Pitches @ £10 are for walkers or cyclists only - a vehicle will revert the rate to a regular pitch rate

Visitors

Visitors’ cars must be left in the car park and the gate code should not be shared 

Visitors must leave the premises by 10 p.m..

Coronavirus

Ensure you are making a booking which aligns with the government guidelines